Press Release
Monday October 9, 2000
Company Press Release
Online
Long Distance Rate Comparison Sites Flawed
Consumers Inability to Read Billing and Biased Plans Skew
Effectiveness
HOUSTON, TX -
October 9, 2000 - Teligistics.com President & CEO David Roberts announced
today a warning about shopping for telecom products and especially long
distance from a spate of new telecom procurement sites on the Internet.
Roberts commented, "It is amazing to me how many new telecom sites have
recently popped up on the Internet eschewing a consumer watch-dog approach to
offering long distance rate plans. What is even more incredible to me is the
amount of money these sites have attracted in venture capital".
Roberts continued to warn, "The inherent problem with these sites is that
the residential and commercial consuming public do not understand their current
long distance bill to begin with. Many of these sites promote themselves as a
consumer watchdog public service site for long distance rates, when in fact
they are not unbiased, as they have resell or agency agreements with most, if
not all of the carriers whose rates they post".
"To apply a rate plan to a company's or residential long distance plan
without examining specific calling patterns, tendencies, and applications
specific to the user is extremely flawed and could end up costing the user more
than their old rate plan", claimed Roberts.
"Millions of dollars have been poured into approximately a half dozen
sites with this similar business model. I predict most of these sites will fail
by the time a second or third round of financing is needed. Just the fact that
these sites have attracted this level of venture capital tells me there are
many venture capital firms with more money than knowledge of the telecom and
long distance markets. Purchasing long distance from a carrier is much more
complex than simply quoting a rate plan. Not much if any consideration is given
to applications solutions or other fees and factors that affects the net costs
of these plans," quoted Roberts.
Roberts added, "The sites that offer some type of bill analysis fare
somewhat better, but are still hampered by the same bias toward the rate plans
they select to post and carriers they represent. Additionally, what happens if
there is a problem or customer service issue? The fact is most of these sites
do not have the back office support to handle customer inquires and trouble
tickets. Most will refer you to the carrier if there is a problem and with
margins squeezed at the carrier level, the customer support departments at most
carriers are stretched thin and on hold times are unbelievably lengthy. These
sites are no different than a boiler-room operation, except that the plans are
marketed online and once the sale is made - forget it!"
Roberts claims the
best way to evaluate a rate plan is to first understand your current bill to
know what your calling patterns actually involve. For commercial users, it is
somewhat more complex and time consuming as many long distance users receive
detailed billing that may be several feet thick for heavy users and may require
a consultant to fully evaluate this billing and their applications.
"Without a billing expert breaking down that bill and uncovering your
true telecom "fingerprint", applying a new rate plan is only a guess
and could end up costing more money than the plan they are trying to
replace," said Roberts.
Teligistics.com,
Inc. is a leading telecommunications consulting firm that uses patent-pending
technology to reduce client telecom expenses in long distance, local services,
data, and Internet applications. The company uses proprietary software named
"The Analyzer" to construct RFQ's using one of the largest tariff
rate, discount, and promotional databases in existence for clients.
Additionally, Teligistics.com uses this software application to audit the
monthly billing for clients that is produced by telecom providers and to
perform outsourced telecommunications services. To learn more about
Teligistics.com, visit its Web site at www.teligistics.com.