The Problem

Strategic telecom procurement, management and billing verification is a complex undertaking. Few organizations have the adequate knowledge base and resources to effectively manage this enterprise.

Our vast experience in procurement and management of these services have identified the following facts regarding a typical organization's telecom expense management:

• Most telecom billing is paid un-audited by any acceptable account standards.
• Audits are not conducted due to lack of resources or any guarantee of an acceptable return on investment, therefore carriers and providers are totally "trusted" that they produce an "accurate" invoice.
• Teligistics finds errors in the majority of the billing we audit.
• The most frequent error in billing is the wrong contract rate or tariff application, followed by billing for disconnected circuits and inappropriately applied fees and taxes.
• De-centralized telecom management environments are not a "Best Practice" and typically result in 30-45% higher costs.
• Organizations typically spend 30-40% above market available rates/pricing due to inadequate procurement and RFP/RFQ processes.
• Telecom expertise ( especially the financial management of telecom ) is not evident in most IT departments or Accounting departments.
• Telecom contract negotiations and telecom specific terms are unique and require specialized knowledge not readily evident in internal legal departments or outsourced general practice law firms.
• Due to the lack of knowledge and complexity in telecom procurement, most procurement decisions are based solely on the advice your resident "expert" the telecom salesperson.

Teligistics has consistently produced real reductions for clients in the 40% range, with vastly improved processes for strategic sourcing and invoice management.