Wireless Help Desk Analyst

The Wireless Helpdesk Analyst is responsible for wireless help desk support for all assigned accounts.

Principal Duties and Responsibilities

  • Maintain Customer Satisfaction across customer base.
  • Interpret wireless needs and issues for corporate customer base.
  • Ensure accuracy and entries of user accounts within the Teligistics database.
  • Participate in reviews with all assigned customers.
  • Process all Move, Add, Change, Disconnects, and ensure the accuracy of changes with the vendors.
  • Perform wireless activations, upgrades, troubleshooting, and existing operational process initiatives to identify customer savings and continued cost management for all assigned accounts. Submit updated entries in ticketing system.
  • Research and correct audit discrepancies.
  • Maintain organized and timely responses for related transactions and communications for each end user.
  • Other duties as assigned.

Skills/Qualifications

  • 3 to 5 years’ experience in the Wireless Telecommunication industry.
  • Strong and proven abilities in understanding of Wireless concepts and troubleshooting theories.
  • Previous experience in MS Word and Excel.
  • Must possess strong organizational and technical skills.
  • Must be able to communicate and present complex information to leadership in a clear and concise manner.
  • Experience in handling multiple priorities and operate independently in a fast paced, deadline driven, and matrix environment.
  • Ability to maintain to build and maintain rapport with cross functional teams.
  • Demonstrated Proficiency in Microsoft office products. Proficiency in Excel is a must.
  • Strong analytical ability.

Start Date

ASAP

Position Type

Full Time Permanent

Years of Experience Required

3

Educational Requirements

Work Experience can replace Degree (High School Diploma a MUST)

Overnight Travel Required

No

Benefits

Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave

Start Your Career At Teligistics

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