In 1997, telecom veterans and Texas natives David Roberts and Randy Councill met to discuss common problems facing organizations within their industry. Both recognized that larger telecom carriers had the upper hand during the sourcing process. Roberts and Councill also realized that many telecom companies incorrectly invoiced their customers for services and, in many cases, intentionally overbilled them. Roberts, who came from the world of large telecom providers, decided to form Teligistics with Councill to fight for customers that he knew had been exploited.
Teligistics first set out to protect its customers by guiding them through the formal request for proposal process, pricing available services and negotiating world-class contract terms and conditions – strategy that later served at the basis for company’s Telibid™ solution. However, customers still experienced costly invoicing issues, even after negotiating favorable service agreements.
With this in mind, Teligistics set out to develop an automated software solution that will empower enterprises over telecom companies and streamline the billing process. Roberts and Councill built a rate comparison module that allowed organizations to easily compare their billed and contracted rates. The two later integrated this innovative technology into a sophisticated auditing and expense management system called TEAM™.
Teligistics has since obtained multiple patents for its groundbreaking telecom software. And, clients now see astronomical savings, with some experiencing operation cost reductions as high as 40-50%.
Even with its early success, the company continues to push forward, pushing technological boundaries and advocating for its clients through innovative, cost-saving solutions.